Our commitment to clear and fair transport services.
All bookings are subject to these Terms & Conditions. A booking is considered complete and binding once you receive a confirmation from us, either verbally or in writing, and we have received any required deposit from you. At this point, the deposit becomes non-refundable.
In these conditions, “Britons Route” refers to “BritonsRoute.co.uk”
Britons Route (or its agents, employees, or affiliates) will not be responsible for any losses incurred by customers or passengers due to accidents or road traffic delays. Any issues of this nature should be addressed between the group leader, the passengers, and the contractor (driver). Please stay seated while the vehicle is moving.
Britons Route does not provide any guarantees or promises about bookings, and no one is authorized to make any on its behalf.
Britons Route is authorized to take any of the following actions:
(a) We can cancel, suspend, change, or withdraw any booked travel, transport, accommodation, or other services if we cannot fulfill the journey for any reason. If this happens, we will provide a full refund for the cancelled or suspended service. We will notify you in advance before your travel. Refunds may also be issued due to unforeseen issues like vehicle breakdowns or driver unavailability. We will make every effort to cover these issues, but we are not responsible for any additional costs related to last-minute arrangements, whether made by us or by you.
(b) We have the right to refuse to transport or accommodate any individual and to ask them to leave, without needing to give a reason for our decision.
Charges for all transactions will be based on the current prices at the time the service is provided. These prices may change without notice if there are any fluctuations in exchange rates or fare rates.
Any damage to the vehicle or its equipment caused by any member of your group, whether intentional or accidental, will be the Hirer’s responsibility. The Hirer must cover the cost of repairs and any related losses or downtime directly with Britons Route or, in most cases, with the contracted company. We or our contractor may seek reimbursement from you (Client) for any costs incurred due to your actions, such as diverting the vehicle for your party. In some cases, criminal proceedings may be pursued against you (Client) if necessary. As a booking agent, Britons Route or its subsidiaries are not liable for damages caused to the vehicle by passengers. The Hirer is fully responsible for any charges, damages, or compensation related to the vehicle, unless Britons Route has agreed otherwise in writing with the contractor (driver). Britons Route will cooperate with both parties to help resolve the situation and may request photo evidence for documentation.
Britons Route will plan the route for the journey unless the Hirer requests a specific route. If the Hirer later arranges any changes to the route that increase mileage or time, the Hirer will be responsible for covering the additional costs incurred.
All vehicle hire arrangements depend on the availability of a vehicle or vehicles with the necessary capacity at the specified date and time. A quote from Britons Route does not ensure vehicle availability. Britons Route is not liable for any unavailability of vehicles despite having provided a quote. We reserve the right to cancel and refund the booking if we are unable to meet the request.
To secure your booking, a non-refundable deposit of 40% of the total hire charge is required unless otherwise agreed upon. This deposit ensures that your reservation is confirmed. If, for any reason, we are unable to fulfill your journey request, the deposit will be fully refunded. Please note that the deposit is non-refundable under all other circumstances.
Once a confirmation and deposit for a booking has been received, the deposit is non-returnable. CANCELLATION CHARGES APPLY AS FOLLOWS:
Once our client is on board any of the vehicles, the driver has our agreement to take you and bring you back to your destination. Once you have boarded the vehicle, we as Britons Route have fulfilled our contract with you and cannot issue refunds on these bookings.
Should the cancelled booking involve additional services (e.g., meals, accommodation, ferry charges), any proprietor cancellation fees will be passed on to the hirer.
PLEASE NOTE: WE ARE UNABLE TO PROVIDE SPECIAL RATES OR CONCESSIONS FOR CANCELLATIONS DUE TO CORONAVIRUS, ILLNESS, OR ANY GLOBAL PANDEMIC. ONLY BOOK YOUR TRANSFERS IF YOU ARE CONFIDENT IN YOUR TRAVEL PLANS.
CHARGES FOR REARRANGEMENTS:
Our vehicles do not have safety screens between the driver and passengers, as they are not required. We aim to provide a single vehicle for groups of up to 80 passengers. In the rare event that a single vehicle cannot be arranged due to unforeseen circumstances, we will ensure your journey is accommodated by providing two or more vehicles. Please be aware that while we strive to meet your needs, the company is not obligated to issue refunds in these situations.
Passenger Advice (COVID-19 & General Health)We advise all passengers to follow safety precautions in line with the latest UK Government guidance. If you are feeling unwell or showing symptoms of coronavirus (COVID-19), we strongly recommend that you do not travel with us. Although it is not a legal requirement, we suggest wearing a face covering for added protection. Our drivers are trained to sanitize all commonly touched surfaces in their vehicles between journeys. Please maintain social distancing as much as possible, avoiding handshakes with the driver and not sitting next to them.
Driver AdviceWe advise our drivers to follow all safety precautions, including regular cleaning of frequently touched areas, ensuring good ventilation, and maintaining physical distance from passengers where possible.
As a broker or agent, we may subcontract and share journey details with other operators. Britons Route reserves the right to subcontract a vehicle from another operator when necessary. All drivers working under Britons Route instructions are fully insured, experienced, and hold valid Operator Licenses.
In the event of a breakdown, we may use any other vehicle or vehicles, including taxis, to complete the journey.
A driver (contractor) is responsible for their vehicle for the duration of the hire, and their decisions are final. The driver has the authority to refuse entry to any person they consider a nuisance or unsuitable. Additionally, the driver reserves the right to halt the journey if they feel unsafe at any point. In such cases, no refunds will be issued.
If a flight is missed, it is the responsibility of the passenger or booker to notify Britons Route immediately. Failure to notify us will result in the passenger or booker being liable for the full fare. If the fare was prepaid, it will not be refunded in the event of a “No Show.”
No Show PolicyIf a passenger fails to meet the driver at the agreed pickup time (including incorrect booking dates/times), this will be considered a "No Show." For airport pickups, the driver will wait in the arrival hall for up to one hour from the flight landing time. If the passenger does not meet the driver within this period or fails to contact us, it will be regarded as a "No Show" and the full fare will be charged.
Waiting time exceeding 15 minutes may incur an extra charge. If you are late and we cannot adjust the driver’s schedule, the driver may leave without providing a refund.
General Rules on Board- A standard administrative fee of 22.5% of the total payment will be charged for refunds in the event of duplicate or erroneous payments.
- If child seats are provided, their use is at the sole discretion of the adult passenger accompanying the child. The company accepts no responsibility for their use.
- The company nor the contractor can accept responsibility for unforeseeable occurrences resulting in late arrival (e.g., breakdown, extreme traffic). We will not be liable for any damages or compensation related to late arrivals.
- The company is not responsible for any loss, theft, or damage to belongings while on the vehicle. It is your responsibility to ensure your items are handled safely.
- By making a deposit or full payment, you agree to all of our terms and conditions.
We wish all our clients a great trip and a safe return.
Contact for ComplaintsAll complaints should be sent via email to info@Britonsroute.co.uk.